Manila Electric Company Chooses LiveAction for Fastest Root-Cause Analysis

Introduction

This case study of Manila Electric Company is based on a March 2022 survey of LiveAction customers by TechValidate, a 3rd-party research service.

Challenges

Manila Electric Company needed greater visibility into its network infrastructure in several areas, including:

• SDWAN
• Data Center
• Branch
• Campus
• WAN

Organizational Profile

Company:
Manila Electric Company

Company Size:
Small Business

Industry:
Energy & Utilities

“LiveAction excels at finding and determining the root cause of an issue/incident”

Use Case

Manila Electric found the most value in these LiveAction NPM capabilities:

• Automatic device discovery that creates an exhaustive inventory of every Device and Interface
• Hop-by-hop analysis of application visibility and performance
• Searching, filtering, and granular analysis of network telemetry
• Faster troubleshooting and diagnosis
• Enhanced visibility to different parts of the network (LAN, Campus, WAN, DC)
• Unified, easy-to-use GUI Dashboard
• Single-click drill-down from flow visualization to packet analysis for detailed root-cause analysis
• Flexible and granular Reports, and predictive Alerting
• Packet-level analysis

Results

With LiveAction Manila Electric reported achieving:

• Faster problem diagnosis and root-cause analysis
• Improved operational efficiency that supported business growth
• A unified view of the entire network from device to flow to packets
• Positive feedback from the management team on trackable NetOps improvements

Manila Electric considered and evaluated the following companies before ultimately choosing LiveAction:

• Riverbed
• SolarWinds
• NetScout
• ExtraHop

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Manila Electric Company Chooses LiveAction for Fastest Root-Cause Analysis

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